Privacy Policy
Your privacy is of paramount importance to us. This document explains how EFShip collects, uses and protects your personal data.
This privacy policy is effective from the date of the last update and applies to all services provided by EURO FREEZE SHIPPING Ltd.
Company information
Data controller:
- Company: EURO FREEZE SHIPPING Ltd
- Company No.: [Company number]
- Address: [Company address]
- Email: info@efship.eu
- Email: eurofreezeshipping@abv.bg
Contact for data-related questions:
- Phone: +359 888 600 112
- Email: privacy@efship.eu
- Working hours: Monday - Friday, 09:00 - 18:00
What data we collect
Personal identification data
- • Full name
- • Email address
- • Phone number
- • Delivery/collection address
- • Company details (company number, VAT number, address)
Cargo data
- • Description of goods
- • Weight and volume
- • Special requirements (temperature, handling)
- • Collection and delivery addresses
Technical data
- • IP address
- • Browser type and operating system
- • Website visit data (cookies)
- • Location (approximate)
How we use the data
Primary purposes:
- • Provision of transport services
- • Preparation of quotes and contracts
- • Communication and customer support
- • Shipment tracking
- • Invoicing and accounting
Additional purposes:
- • Improving our services
- • Website analytics
- • Marketing (only with consent)
- • Compliance with legal requirements
Legal basis
Performance of a contract
We process data to provide transport services on the basis of a concluded contract.
Legitimate interest
To protect our legitimate interests and improve our services.
Consent
For marketing and communication we obtain explicit consent.
Your rights
Right of access
You can request information about the data being processed
Right to rectification
You can request correction of inaccurate data
Right to erasure
Under certain conditions you can request erasure
Right to restriction
You can restrict processing in the event of a dispute
Right to portability
You can receive your data in a structured format
Right to object
You can object to the processing
Data security
Technical measures:
- • SSL encryption
- • Secure servers
- • Regular backups
- • Restricted data access
Organizational measures:
- • Staff training
- • Confidentiality agreements
- • Access control
- • Regular audits