Terms of Service
General terms of use for the transport services of EURO FREEZE SHIPPING Ltd. Please read carefully before using our services.
These general terms enter into force from the date of the last update and apply to all transport services of EURO FREEZE SHIPPING Ltd.
Carrier information
Company details:
- Company: EURO FREEZE SHIPPING Ltd
- Company No.: 201738595
- VAT number: BG201738595
Contact details:
- Address: [Company address]
- Phone: +359 888 600 112
- Email: info@efship.eu
- Email: eurofreezeshipping@abv.bg
- Website: www.efship.eu
Service terms
Types of services
- • Single-temperature transport (–25°C to +25°C)
- • Bi-temperature transport (two separate zones)
- • Multi-temperature transport
- • Groupage transport (LTL)
- • Full truckload (FTL)
- • International transport across Europe
Coverage
Main routes:
- • Bulgaria - Greece
- • Bulgaria - Romania
- • Bulgaria - Germany
- • Domestic transport within Bulgaria
Extended coverage:
- • Italy, Spain, Belgium
- • Netherlands, Poland
Customer obligations
Provision of information
- • Accurate description of the goods and their quantity
- • Special requirements (temperature, handling)
- • Exact collection and delivery addresses
- • Contact details of the recipients
- • Required documents and permits
Packaging of goods
- • Suitable packaging for transport
- • Clear labeling and marking
- • Compliance with dangerous goods standards
- • Ensuring stability during loading
Payments
- • Payment according to the agreed terms
- • Coverage of additional costs
- • Timely payment of invoices
Carrier obligations
Service quality
- • Keeping the goods in good condition
- • Compliance with temperature regimes
- • Delivery accuracy
- • Professional conduct
Communication
- • Timely information
- • Shipment tracking
- • Notification in case of problems
- • 24/7 support
Liability and insurance
Insurance coverage
- • CMR insurance for international shipments
- • Full cargo insurance
- • Coverage up to the actual value
- • Fast claims procedure
Limitations of liability
- • Force majeure (natural disasters)
- • Improper packaging by the customer
- • Hidden defects in the goods
- • Actions of third parties
Claim deadlines
- • 24 hours for visible damage
- • 7 days for hidden damage
- • 21 days for shortages upon delivery
- • Claims must be submitted in writing
Pricing and payments
Pricing
- • Prices according to cargo type and route
- • Special prices for regular customers
- • Additional services are charged separately
- • Prices include basic insurance
Payment methods
- • Bank transfer
- • Deferred payment for contractual customers
- • All prices are exclusive of VAT
Important payment information
In case of late payment, default interest is charged in accordance with the Obligations and Contracts Act. We reserve the right to retain the goods until full payment is received.
Force majeure
Neither party shall be liable for failure to perform its obligations if this is due to force majeure, including:
Natural events:
- • Earthquakes, floods
- • Extreme weather conditions
- • Fires, storms
Human factors:
- • Wars, terrorist acts
- • Strikes, blockades
- • Government restrictions
Dispute resolution
Out-of-court resolution
All disputes are first resolved through negotiation and mediation. We encourage customers to contact our team for a quick resolution of any issues.
Court jurisdiction
Where an agreement cannot be reached, disputes are resolved by the competent courts in Bulgaria, in accordance with Bulgarian law.
Contacts and questions
For questions about the terms:
Working hours (office):
Monday - Friday: 09:00 - 18:00
Saturday and Sunday: Closed
Emergencies: 24/7
By using our services, you agree to these general terms. The terms may be amended with prior notice.